I have hired Ian's service multiple times because (i) I am attracted to his look and the size of his tool, (ii) he is a true professional who has mastered the key s****s required to achieve success and longetivity in his industry, and (iii) he is not only customer-focused, he is intuitive about customers' needs, which is not something you can teach, you either have it or you don't. As a result, I find my customer experience is overwhelmingly positive with consistency. Thank you, Ian, for the good times!